Privacy Policy

Introduction

Mortdale Allied Health is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

Information We Collect

We collect the following types of personal information:

• Name and contact details
• Date of birth
• Medical history and health information
• Health insurance details
• Treatment and appointment history
• Payment information

How We Use Your Information

We use your personal information to:

• Provide healthcare services
• Manage appointments and bookings
• Process health insurance claims
• Maintain accurate medical records
• Contact you regarding your treatment
• Send appointment reminders

Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, modification, or disclosure. Your health records are stored securely in accordance with Australian healthcare regulations.

Sharing Your Information

We may share your information with:

• Other healthcare providers involved in your care
• Health insurance providers for claims processing
• Third-party service providers (e.g., appointment booking system)

We will only share your information with your consent or where required by law.

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Lodge a complaint about our privacy practices
• Opt-out of marketing communications

Contact Us

If you have any questions about our Privacy Policy or would like to access your information, please contact us:

Phone: 02 9579 1211
Email: info@mortdalealliedhealth.com.au
Address: Shop 1/118 Railway Pde, Mortdale NSW 2223

Notifiable Data Breaches

In accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach occurs that is likely to result in serious harm to individuals whose personal information is involved.

Overseas Disclosure

We may use cloud-based services and servers located outside Australia for data storage and backup. When we do so, we take reasonable steps to ensure that any overseas recipients deal with personal information in a way that is consistent with the Australian Privacy Principles.

Health Information

As a healthcare provider, we collect and handle health information in accordance with the Health Records and Information Privacy Act 2002 (NSW). This includes:

• Maintaining confidentiality of your health information
• Secure storage of health records
• Limited access to authorized healthcare providers
• Retention of records for the required period under healthcare regulations

Marketing Communications

If you have consented to receive marketing communications from us, you can opt-out at any time by:

• Clicking the 'unsubscribe' link in our emails
• Contacting us directly to request removal
• Updating your communication preferences in your account settings

Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences. We use this information to:

• Understand how visitors use our website
• Improve our services and website functionality
• Personalize your experience
• Monitor website performance

Complaints Handling

If you have concerns about how we handle your personal information, you can:

• Contact our Privacy Officer directly at info@mortdalealliedhealth.com.au
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• Expect a response from us within 30 days

If you're not satisfied with our response, you can contact the OAIC at www.oaic.gov.au or 1300 363 992.